Rompompom

FAQ

Koliko znaša poštnina? / Shipping costs

Standardno pošiljanje po Sloveniji / Shipping for Slovenia

Poštnina: 5,00 eur

Standardno pošiljanje v tujino / Standard international shipping:

Shipping: 10 eur


Ali lahko izdelek vrnem, če mi ne odgovarja? / Returns and exchanges

Seveda, če z izdelkom niste zadovoljni, ga lahko vrnete v roku 14 dni. Igrače morajo biti nepoškodovane in neuporabljene. Prosimo vas, da nam pošljete obvestilo o vračilu na: info@rompompom.net.

If you are not happy with your order, you can return it in 14 working days. Please send us an e-mail to: info@rompompom.net and let us know what is the problem. We do not return the original shipping costs and you will have to cover the return shipping costs. The returned items must be unused and in the condition you received them.


Ali je možno plačilo samo prek Paypal-a in s kreditno kartico? / Payment

V kolikor vam noben od predlaganih načinov (Paypal, Stripe) ne odgovarja, nam prosim pišite na info@rompompom.net in bomo poiskali drugo rešitev.

We accept Paypal and card payment via Stripe. If you want to pay via bank deposit, we will send you an invoice proforma and all the necessary information. If you have any difficulties, please let us know: info@rompompom.net


Ali so barve, ki jih uporabljate varne za otroke? / Are the colours you use children-safe?

So! / Yes, we work with non-toxic water-based colours.


Kako hitro bom prejel paket z naročilom? / When will I receive my order?

Naročeni izdelki bodo odposlani v roku 1-7 delovnih dni, če ni drugače navedeno pri opisu izdelka.  

Ordered items will be shipped within 1-7 working days, if nothing else is stated in the product description text. It usually takes up to 10 working days for the package to reach its destination. International orders can take up to several weeks to be delivered. 

Za vsa dodatna vprašanja pišite na info@rompompom.net. Z veseljem smo vam na voljo.

For all additional question, please contact us: info@rompompom.net. We will be happy to hear from you!



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